How do I use the Alerts feature?

Alerts allow you to be notified by email of abnormal or potentially fraudulent calls. For example, calls costing more than a certain amount to a certain destination can trigger an alert.

To create an alert

  1. Log in to the Press8 web interface.
  2. Go to Features » Alerts.
  3. Click the "New" button.
  4. Enter the following:
    • A name for the alert.
    • Optionally a description.
    • What to check. Calls are checked at the end of each call. Telephone lines are checked once per minute. Destinations and numbers are checked daily.
    • The email address to send the alert to.
    • An upper limit on how frequently to send alerts. Note that if this is less frequent than the alert condition occurs, some alerts will be lost.
    • The conditions to match on. All must match for the alert to be triggered. Destinations can be an exact number, or can be a prefix.

 

  1. Click the "Save" button.
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