How do I setup a Hunt Group?

Hunt Groups allow more than one destination to ring at once. Within a hunt group, destinations are arranged into levels. All destinations within a level are rung at once. The first destination to answer hears the caller, and the others stop ringing (unlike page groups). If no destinations answer, they stop ringing, all destinations in the next level are rung, and so on.

To add a new hunt group:

  1. Log in to the Press8 Telecom Control Panel.
  2. If you wish to record calls to this hunt group, make a record group.
  3. Go to Features » Hunt groups.
  4. Click the "New" button.
  5. Enter the following:
    • A name for the hunt group.
    • Optionally a description.
    • The owner. This person may edit the hunt group even if they are not an administrator.
    • How long each level rings for. This can be overridden per level later.
    • The hunt group type, which controls the order the levels are rung in. Options are "Linear: Always start at level 1", "Circular: Start at next level from previous call", "Smart linear: Last level that answered, then linear", and "Smart circular: Last level that answered, then circular".
    • The record group if you have any.
    • Whether to play music or ringing to the caller.
    • The music on hold if you have any.
    • Whether to screen calls. If set to yes, any destinations answering will be asked if they wish to accept the call. While the caller information is being played, other destinations will continue to ring. The first destination to accept gets the call, and other destinations are dropped immediately.
    • Whether to allow destinations to forward calls onwards. This is not recommended as it can cause loops.
  6. Click the "Save" button.
  7. Click the "Set the default destination" link.
  8. Choose the destination to call after all other destinations have failed.
  9. Click the "Save" button.
  10. Click the "Add a destination" link.
  11. Choose the level and destination.
  12. Click the "Save" button.
  13. Repeat for other destinations as desired.
  14. Optionally, edit the settings for each level.

You can now use that Hunt Group throughout the Press8 Control Panel for routing calls.

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