What is a Feature Code?

Feature codes are short numbers used to call a particular telephone line, hunt group, etc, from within the system. For example, you can set "123" to forward to a hunt group of all telephone lines.

Feature codes are also used to access features such as voice mail. For example, *1 is often set to allow direct access to voice mail without a password, and *2 asks for a mailbox and password.

You may change these assignments; this is useful if your staff are used to the feature codes of a legacy PBX system.

Feature codes will allow you to:

  • Call back to - Allows you to specify a public telephone number that the feature code will dial, then allowing the callee dial out to an external telephone number.
  • External number - Causes the feature code to connect you with the specified external telephone number.
  • Fax to email - Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to an e-mail address).
  • Fax to mailbox - Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to a mailbox).
  • Feature code - Allows the feature code to redirect to another existing feature code. I.e. an alias.
  • Hunt Group - Allows the feature code to direct to a hunt group.
  • IVR menu - Allows the feature code to direct to an IVR (auto-attendant).
  • Queue - Allows the feature code to direct to a queue.
  • Telephone - Allows the feature code to direct to a telephone extension.
  • Voice mail box - Allows the feature code to direct to a voice mail box.

Additionally, the feature code can point to a telephony feature:

  • Auto attendant - Prompts you to enter an external telephone number to call.
  • Auto attendant (no announcement) - Same as above but without voice prompts.
  • Conference login - Allows you to login to a conference room.
  • Do not disturb toggle - Allows you to switch on/off do-not-disturb mode.
  • Group pickup - Triggers the group pickup event associated with Pickup Groups
  • Number menu - Manages the routing of your public telephone numbers.
  • Remote access menu - Allows you to dial in to the remote access tool and make outgoing calls from within the tool.
  • Telephone login - Allows you to login/logout when using the "Logged in on top of" feature.
  • Unavailable tone - The equivalent of a fast-busy signal.
  • Voice mail direct access - Logs you into a voicemail box automatically using the local extension as the voicemail box to login to.
  • Voice mail login - Standard voice mail login, prompting for the mailbox and password.
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