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    What is a Feature Code?

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    Feature codes are short numbers used to call a particular telephone line, hunt group, etc, from within the system. For example, you can set "123" to forward to a hunt group of all telephone lines.

    Feature codes are also used to access features such as voice mail. For example, *1 is often set to allow direct access to voice mail without a password, and *2 asks for a mailbox and password.

    You may change these assignments; this is useful if your staff are used to the feature codes of a legacy PBX system.

    Feature codes will allow you to:

    • Call back to - Allows you to specify a public telephone number that the feature code will dial, then allowing the callee dial out to an external telephone number.
    • External number - Causes the feature code to connect you with the specified external telephone number.
    • Fax to email - Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to an e-mail address).
    • Fax to mailbox - Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to a mailbox).
    • Feature code - Allows the feature code to redirect to another existing feature code. I.e. an alias.
    • Hunt Group - Allows the feature code to direct to a hunt group.
    • IVR menu - Allows the feature code to direct to an IVR (auto-attendant).
    • Queue - Allows the feature code to direct to a queue.
    • Telephone - Allows the feature code to direct to a telephone extension.
    • Voice mail box - Allows the feature code to direct to a voice mail box.

    Additionally, the feature code can point to a telephony feature:

    • Auto attendant - Prompts you to enter an external telephone number to call.
    • Auto attendant (no announcement) - Same as above but without voice prompts.
    • Conference login - Allows you to login to a conference room.
    • Do not disturb toggle - Allows you to switch on/off do-not-disturb mode.
    • Group pickup - Triggers the group pickup event associated with Pickup Groups
    • Number menu - Manages the routing of your public telephone numbers.
    • Remote access menu - Allows you to dial in to the remote access tool and make outgoing calls from within the tool.
    • Telephone login - Allows you to login/logout when using the "Logged in on top of" feature.
    • Unavailable tone - The equivalent of a fast-busy signal.
    • Voice mail direct access - Logs you into a voicemail box automatically using the local extension as the voicemail box to login to.
    • Voice mail login - Standard voice mail login, prompting for the mailbox and password.
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